We offer bikes in different sizes to suit children of all ages. To find the right size, we recommend that you measure your child's height and use our size guide. You are also welcome to contact customer service for personal advice.

Measure your child's height and use our size guide. As a rule of thumb, we recommend:-
2–4 years: 12–14 inches
- 4–6 years: 16 inches
- 6–8 years: 20 inches
- 8–11 years: 24 inches
- 11+ years: 26 inches

We always recommend the use of an approved bicycle helmet. Check the bicycle's brakes and tire pressure, and make sure the bicycle is properly adjusted and in good condition before use.

Clean your bike regularly and lubricate the chain. Check the brakes, tires and handlebars, and tighten bolts as needed. See our maintenance guide for more tips.

No, the bikes are delivered 85% assembled. You have to assemble the handlebars, pedals and wheels yourself – it takes about 15–25 minutes.

We recommend that you check tire pressure, brakes and chain once a month – especially after winter.

If you find that the bike is not suitable after you have assembled it, it is not possible to return the bike.

Yes, we offer delivery to all of Denmark. Delivery time is usually 3–5 business days. You will see shipping options and prices at checkout.

Yes, we ship to the entire EU. Shipping costs abroad will be displayed at checkout.

You will receive an email with a tracking link when your order has been shipped.

Contact customer service as soon as possible with pictures and description. We will help you with a solution, such as a return or replacement.

The amount will only be deducted once the item has been shipped. More can never be deducted than what you have approved.

- All in-stock items are marked green on the product itself (normally 1-2 business day delivery).

- All remote items are marked yellow on the product itself (normally 3-7 business day delivery).

Yes. You have 14 days to return the product from the date of receipt, as long as it is unused and in its original packaging. Use our return form.

The customer covers the full return to our warehouse without any damage.

Return the unused bike and order a new one. You pay the return shipping yourself (99 kr).

After purchase, you will receive an email with the option to write a review. We greatly appreciate your feedback!

Yes, there is a 2-year warranty on all our products, which covers manufacturing defects. Damage due to improper use, wear and tear or lack of maintenance is not covered.

Send us an email with a description and pictures and we will assess the matter and find a solution.

You can write to us at:
📧 Support@chantybikes.com
📞 +45 71 92 04 44
Monday–Friday 9:00–17:00

Follow the assembly instructions carefully. If you have any questions, please contact us – we will be happy to help with additional instructions, pictures or video links.

You are responsible for assembling the bike yourself. If you have difficulty doing so, we recommend that you contact a professional bicycle mechanic. This is at your own risk and expense.

Yes, we offer a 100% assembled bike as an option for 699 DKK. You can choose this when you order, however, these are specific bikes we can assemble.

A scratch can only be covered or refunded if it is discovered and documented *before* the bike is assembled. Check the bike upon receipt.

If the order has not yet been shipped, please contact us as soon as possible. Once the package has been shipped, the order cannot be canceled – but you can return it after receipt.

Please contact us immediately if any parts are missing. We will send the missing parts immediately.

Is it possible to pay in installments?

Yes – we love customer photos! Share them on Instagram and tag us @boernecyklerne.dk 💛

Yes, you can buy digital gift cards in multiple amounts – perfect for birthdays and baptisms.

Yes, when purchasing 5+ bikes. Contact us for a customized price.

Yes! We are always looking for partners and webshops in the EU. Contact us via chantykids.com or our contact form.

Can we buy as an institution or school?

Dry and frost-free – preferably indoors. Tires must not be left without air for a long time.

We are a Danish company specializing in children's bicycles and accessories. We offer quality, safety and great design - all in one place.

Yes, many of our models are produced with a focus on sustainability. We are constantly researching green solutions and also offer electric children's bikes.

Yes, we have both size guides and customer service ready to advise you.